Privacy Policy

Last updated: June 2025

This Privacy Policy explains how OP Builders Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16849117, whose registered office is at 10 Rutland Road, Bedford, MK40 1DG, collects, uses, and protects your personal information when you use our website or engage our services.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal information:

• Contact information — name, email address, telephone number, and postal address.
• Project details — information about your property and the building work you are enquiring about.
• Communications — records of correspondence between you and OP Builders Ltd, including emails and messages sent via our website contact form.
• Technical data — IP address, browser type, operating system, and pages visited (collected automatically via cookies and analytics tools).
• Financial information — bank account details or payment information provided for the purpose of invoicing, processed through secure third-party payment services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide quotations for building services.
• To carry out and manage building contracts and related services.
• To process payments and maintain financial records as required by law.
• To communicate project updates and relevant information during the course of work.
• To improve our website and services through analysis of usage data.
• To comply with our legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — processing is necessary to fulfil a contract or take steps at your request before entering into a contract.
• Legitimate interests — for example, responding to enquiries and improving our services.
• Legal obligation — where processing is required to comply with a legal obligation, such as maintaining accounting records.
• Consent — where you have given explicit consent, for example by submitting our contact form.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Subcontractors and trade professionals engaged to assist with your project, who are bound by confidentiality obligations.
• IT and website service providers who assist in operating our systems, under appropriate data processing agreements.
• Professional advisers such as accountants and solicitors, where required.
• Regulatory authorities such as HMRC, where required by law.

All third parties we work with are required to handle your data in accordance with applicable data protection law.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. As a general guide:

• Enquiry and correspondence data — up to 3 years from last contact.
• Contract and financial records — up to 7 years in accordance with HMRC requirements.
• Technical and analytics data — up to 26 months.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can request that we delete your data, subject to legal obligations.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to our processing of your data on grounds of legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected] or write to us at our registered address. We will respond within 30 days.

7. Cookies

Our website may use cookies to improve your browsing experience and to collect anonymised usage statistics. Cookies are small text files stored on your device. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of certain parts of our website.

We use only essential and analytical cookies, and do not use cookies for advertising or tracking purposes.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted to us via email or our website contact form.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the date of last revision noted at the top. We encourage you to review this policy periodically.

11. Contact Us & Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:

• By email: [email protected]
• By post: OP Builders Ltd, 10 Rutland Road, Bedford, MK40 1DG

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been processed unlawfully. The ICO can be contacted at ico.org.uk or by calling 0303 123 1113.